Manager of Technical Product Training (remote)

This is a remote position.

Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government.   

Work on things that matter

Our teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government thinks about and uses technology. 

Built for a remote life

Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that’s welcomed. 

Committed to high expectations and a welcoming culture

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time.. We build small, inclusive teams to bring the best of consumer technology to the problems of government.

The Federal Civilian business unit supports a wide range of customers that span the federal, commercial, and nonprofit space. Our customers include the General Services Administration, Office of Personnel Management, PAN Foundation, Library of Congress, Social Security Administration, Health and Human Services, and the USDA Forest Service. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact.

Primary Responsibilities: 

As a Manager of Product Training, you will be responsible for shaping the technical direction of the program and managing client relationships from a product perspective. A Manager of Product Training is a people manager, leader and mentor that effectively manages team members in support of delivery success. You will serve as a subject matter expert that is able to successfully lead through direct reports and effectively communicate and execute against program and organizational objectives. In this role, a Manager of Product Training will actively partner with peers to meet delivery requirements. A Manager of Product Training must exhibit strong communication skills, with the ability to coordinate among varying teams and departments to support adherence to standard processes and procedures in support of business unit and program efficiencies. Primary expectations of a Manager of Product Training include:

• Exhibits an understanding of program scope, schedule and cost; with the ability to articulate delivery requirements to team members
• Responsible for reporting upon program progress and communicating obstacles
• Provides coaching and development to product team members, defines growth goals and development plans, and creates a culture where people can learn and evolve
• Provides recommendations for pay, performance, and bonuses; escalates performance issues, supports onboarding and interviews, and supports internal mobility and key personnel processes
• Serves as a trusted advisor for clients and team members and sets the direction for their team
• Plans and delivers on complex assignments, without explicit guidance
• Conducts face-to-face and/or remote training classes for customers and/or employees on the features and operation of products
• Designs and develops training programs and plans
• Works with training specialists to ensure training materials are current and effective
• Oversees the preparation of training materials and documentation for customers
• Exhibits effective and strong communications skills in order to gain consensus, mitigate conflict, and serves as a stewardess of innovation or change
• Proactively identifies risks and provides recommendations for mitigation and executes mitigations, upon approval
• Responsible for hiring, performance management, timecard reviews, PTO management, and team development
• May participate in interviews with new candidates and assumes hiring manager responsibilities 
• Leads team processes and builds active, collaborative relationships with Program and Practice leadership
• May participate in bid-writing, tech demos, strategic planning, and other customer-facing communications

Basic Qualifications: 

• Bachelor’s degree and 10+ years of experience with technical training, instructional design, or training facilititation
• Active Public Trust Clearance or ability to obtain one is required
• Minimum 2 years of experience supporting training programs for IT systems
• Minimum 5 years of technical working experience with Spark or Presto/Trino and columnar-oriented formats (e.g. Avro, Parquet) in cloud storage
• Minimum of 5 years of experience supporting Emergency Management programs
• Minimum of 5 years people management experience
• Experience developing, planning, and organizing training to meet educational objectives
• Experience leading the development of course materials and other documents such as handouts, manuals and exercises
• Experience conducting needs assessments and training needs analyses, including gap analysis, contextual analysis, and root-cause analysis
• Experience tracking student progress from an organization perspective, analyzing and organizing data, and adjusting training/program objectives as needed
• Budgeting and overall profit and loss accountability for the program
• Experience with Data Analytic training curriculum development, delivery and evaluation

Preferred Qualifications:

• Data Analytic Training Curriculum Development, Deliver, and Evaluation
• Agile Project Management
• Data Analysis
• Data Engineering 
• Data Science
• Databricks
• Decision Analysis and Support
• Microsoft Azure or AWS cloud environments
• Python, Spark, and/or Presto/Trino
• Experience with Columnar-Oriented Formats (e.g., Avro, Parquet) in cloud storage
• Ability to obtain/maintain: CISSP or CISM

To learn more about working at Ad Hoc, please visit: https://adhocteam.us/join/

Benefits

• Company-subsidized Health, Dental, and Vision Insurance
• Use What You Need Vacation Policy
• 401K with employer match
• Paid parental leave after one year of service
• and much more! 

To learn more about working at Ad Hoc, please visit: https://adhocteam.us/join/

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $130,000 - $170,000 and information on benefits offered is here. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

Job Reference 2122