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Pie Insurance Roles
Customer Service Specialist Tier I
Pie Insurance (View all Jobs)
United States
Interview Process
1. Phone screen with recruiter 2. Technical screen in the form of a pair-programming session to debug and test existing code 3. Final round is a multi-round session that typically includes demonstrations for backend, frontend, and design skills (and they are collaborative in nature) but are not odd Leetcode style questions. There is also a cultural/behavioral fit round, but that does not involve coding/design demonstrations.
The Customer Service Specialist is an entry-level customer service team member who focuses on answering customer inquiries, customer issues, and resolves concerns and requests from commercial insurance customers and partners.
How You’ll Do It
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Provide responsive, timely, and relevant service to customers and partners
- Handles tier 1 phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
- Maintains SLA’s set by Customer Service team in a consistent and efficient manner
- Works as a team member to handle: Email requests, Policy issuance, Agency or Customer questions, Mailing of documents, and follow-Up Communication
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Model the behaviors and strategies necessary to successfully interact with and resolve issues for small business owners and partners in all channels
- Applies Workers Comp training and knowledge to policy, billing, and agency questions, concerns, and production
- Develop relationships with partners and internal teams to provide consistent, excellent communication with customers
- Seek to provide resolutions to issues while also anticipating ways in which to prevent future issues
- Voices the customer’s needs and advocates for the customer and their perspective
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Participate in ongoing training
- Complete other miscellaneous duties as assigned
The Right Stuff
- A High School Diploma or GED is required. Bachelor's Degree or college coursework preferred.
- 1 year of customer service experience is preferred
- Entry-level communication skills: able to clearly and professionally communicate with customers both verbally and in written form
- Basic problem solving skills to be able to resolve simple problems quickly and effectively with some guidance
- Basic self-direction and responsibility for own tasks, deliverables, and timelines
- Ability to work in a team environment, strives to develop and sustain collaborative working relationships
- G-Suite tools, Salesforce, collaboration tools (Slack is preferred), office equipment like scanning, copying and mailing
#LI-MW1
Compensation & Benefits
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
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